30 days, no questions asked.

Last updated 4 November 2026.

TrueScale Refund Policy.

If TrueScale is not right for you, ask for a refund within 30 days of purchase and you will get your money back, no questions asked.

1. How to ask

• Email support@gettruescale.com with your order number or licence email, or
• Use the link in your Paddle receipt email to contact Paddle, our reseller and merchant of record.

We aim to approve refunds within two business days. The money goes back to the card or account you paid with through Paddle; your bank may take a few more days to show it.

2. What happens to the licence

• The refunded licence is switched off and its activations released. TrueScale then becomes read-only on those computers: your files still open, print and export, and nothing is deleted.
• A refunded licence cannot be transferred.
• For seat packs and added seats, you can refund the whole purchase, or only the seats you no longer need, within 30 days of buying them.

3. Free licences and trials

Trials, Education, Complimentary, Extended trial and Not for resale licences are free, so there is nothing to refund.

4. Chargebacks

Please ask us before disputing a payment with your bank; a refund is faster. A licence with a chargeback is switched off in the same way as a refund.

5. Your rights under the Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law and other consumer laws. Our goods and services come with guarantees that cannot be excluded. If the Software has a major failure, you are entitled to a refund or replacement at any time, not only within 30 days, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, we will fix it within a reasonable time, or you can choose a refund.

Contact: support@gettruescale.com, ZKOW Pty Ltd (ABN 97 676 633 793), trading as TrueScale, Melbourne, Australia.